Set up your account
Sign in under Account. Enter your name and postal address in Settings before preparing removal requests.
We're here to help.
A practical guide to scanning unwanted mail, sending opt-out requests, tracking postal letters, and managing your membership.
How to use Junk Mail OptOut
Scan your junk mail
Open Scan Mail. Drag in a front photo and optionally the back. Or choose Capture with phone · QR code to transfer pictures from your phone.
Find and verify the sender
Review the recognized company information. Use Find company and opt-out contact to locate available ways to reach the sender; correct errors before sending.
Prepare your opt-out request
Open Requests and choose a supported email, website, or postal option. Review the request and destination; some methods need you to complete the sending yourself.
Track progress in Requests
Review saved requests and available submission, mailing, and delivery updates. A letter being delivered does not guarantee the sender has removed you.
Manage your membership
In Account, choose $4.99 monthly or $39.99 yearly. Both include three physical opt-out letters per calendar month. Use Manage billing for account billing changes.
Share your referral
Find your code or Copy referral link in Account. An eligible friend must apply your code before their first qualifying subscription payment; you earn one bonus postal letter once verified.
Frequently asked questions
Will this stop all my junk mail?
No. The app helps you contact individual senders. Some may take time to remove you, and some unsolicited or legally required mail can continue.
Do I need a photo of both sides?
Only the front is needed. Add the back when it contains important sender or contact details.
Can I use my phone camera?
Yes. In Scan Mail select Capture with phone · QR code and follow the instructions to transfer photos to your signed-in desktop session.
Can requests be sent automatically?
Review Before Sending is the default. Automatic Removal is a Settings option only for verified eligible destinations; uncertain destinations still need approval.
Where can I check if a letter was mailed?
In Requests, open the request and review any available postal status updates. Delivery does not guarantee the company has processed the request.
What does my membership include?
Monthly ($4.99) and yearly ($39.99) both include three postal opt-out letters per calendar month. Unused regular letters do not roll over.
How do referral rewards work?
Share your code from Account. After a qualifying new friend applies it and makes their first verified payment, you receive one bonus postal letter. Bonus letters are separate from your monthly allowance.
How do I update payment details or cancel?
Open Account and select Manage billing. Cancellation typically takes effect at the end of the paid billing period.
What if the company is identified incorrectly?
Correct it before sending. Review and refresh saved information under Companies as needed.
How do I reach support?
Choose Contact in the desktop app when signed in, or use the Contact form on the website.
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Still need help?
Send us a message using the Contact form on our homepage, or open Contact inside the Windows app.
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